1 Job in Trout Lake, WA
HCLTech is Hiring a Desktop Support Specialist Near Trout Lake, WA
Job title: Desktop Support Engineer
Location: Redmond, WA (Onsite from Day 1)
Type: Fulltime
Specialist
Job Description
Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.
What you’ll be doing:
o Develop a technical understanding of corporate IT environment so you can effectively support our users.
o Answer to local and remote users’ configuration questions and other requests, helping them to solve problems.
o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
o Work to automate maintenance tasks.
o Develop solutions which empower users to solve problems on their own and document the solutions
o Help to plan HW and SW allocation ahead of time, especially for new employees
o PC/Laptop refresh machine build with Admin duties.
o Picking up Global IT Desktop tickets
o Office move installing APs, phones, Monitors, the move, meeting room TVs setup, support
o Check/refurbish/reimage/proactive check a dozen user laptops
o Supervising 3rd party vendors
o Define mobile contract needs
o Procurement duties
For this, you need a deep understanding and experience with:
o Windows laptop administration and problem solving
o Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN
o Microsoft Autopilot
o TCP/IP networking setup and solutions to common configuration problems
o DNS, NIS, and DHCP administration
o Jam F and Intune
What else we need to see:
o Fluent English Speaker.
o A passionate dedication to providing excellence in IT support to your users
o User application experience in a PC and mobile environment
o Good all round user support in a global office environment
o Be familiar with a ticketing system for user requests.
o Have great personable skills and a good communicator
o Someone who is helpful with a can do attitude
o Always willing to learn new things and willing to learn from mistakes
o Good organization and communication skills
Experience
2.5-5 Years
Job Type: Full-time
Salary: $70,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
- 8 years
Schedule:
- 8 hour shift
Experience:
- Desktop support: 5 years (Required)
- Windows: 4 years (Required)
Ability to Commute:
- Trout Lake, WA 98650 (Required)
Ability to Relocate:
- Trout Lake, WA 98650: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$53k-66k (estimate)
03/31/2024
05/30/2024
The job skills required for Desktop Support Specialist include IT Support, Problem Solving, Networking, Desktop Support, Communication Skills, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Attend Customer service, customer support, and customer experience training.
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